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Contact Us

A little girl holds a model ION LRT vehicle.

Whether you have questions, comments, feedback on construction, or simply want to reach a specific individual, we’d love to hear from you.




Our relationship with the community is important and we are dedicated to responding to and resolving issues and complaints quickly. While inquiries are typically addressed in the order they are received, we will prioritize any that are determined to be urgent. Please call, email or stop by the office with your questions or concerns.


Contact information



Call the toll-free ION telephone line at 1-844-625-1010.

The phone line is staffed Monday through Friday from 8:30 to 5:30. Voicemail is available 24 hours per day and messages received will be acknowledged within 24 hours on regular business days.  If messages are received on weekends, they will be responded to first thing on Monday morning.



Email us at



Community Relations Office


Drop by our community office located at 409 Weber Street West, Kitchener, ON N2H 4B1. Our office is open Monday to Friday 8:30 am to 5:00 pm.

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We respect your privacy and are committed to protecting your personal information. This Privacy Statement explains the current information management practices on our website.

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© 2014 GrandLinq Contractors  TTY: 1-844-625-1010  409 Weber Street West, Kitchener, ON N2H 4B1  |  Email:  |  SITE DESIGN BY AECOM